Refund policy
Effective Nov 8, 2026
Within 14 days
Within 14 days of any payment, you can have it back in full, for any reason. That covers a plan's first charge, a renewal, a move to a bigger plan, a move to yearly and a pack of more reads.
How to ask
Go to paddle.net, or write to hello@coverstamp.com from the email on your receipt. Paddle sends the money back to the card you paid with. It can take a few days to show.
What a refund changes
A refunded plan ends that day, and your company moves to Free with nothing deleted. A refunded move to a bigger plan, or to yearly, takes you back to the plan you had. Reads left from a refunded pack go. Certificates already read stay read.
After 14 days
After 14 days a payment stays. You can cancel anytime: your plan runs to the end of the month or year you paid for, and then your company moves to Free. A charge taken by mistake is refunded in full whenever it's found.
Who charges you
Paddle.com is the merchant of record for all our orders. It charges your card, adds sales tax where it applies and sends any refund. If we change this policy in a way that matters, we email admins 30 days before the change takes effect.